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Where is my order?

We will keep you informed on the progress of your order by email. 

Please note that our Customer Service Team does not have a more specific time of arrival for any parcels.

We will keep you informed of any changes to the status of your order either via email, text or phone. Therefore please ensure your contact details are up to date on your ducting-online account so we can contact you as quickly as possible.

Please note that deliveries to some postcodes, eg. delivery to Highlands & Islands and Northern Ireland can take slightly longer than normal and unfortunately we do not deliver to the Channel Islands, Scottish Islands, Scilly Isles, Isle of Man and BFPO addresses.

Please see full details of our delivery options

You can pay with Mastercard, Visa Credit Card, Maestro, Switch or Delta debit card or Solo card, American Express and paypal. You can pay by cash in-store only.

We also except cheques, however please note that goods will be despatched after 5 working days.

You can also open up a Business Account if required.

If for any reason we can't deliver an item to you that's already been paid for, we will give you a full refund as explained in our refund policy.

For enhanced protection when shopping online, ducting-online is now using the Verified by Visa (VbV) security programme from Visa and the SecureCode system from Mastercard. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or Mastercard payments you make.

Please check the Visa or Mastercard websites for more detail at Alternatively, please phone your bank for more information and assistance

You have several ways to pay for your orders.

List here the various payment methods you accept, for example: 
Credit or debit card
Direct debit