| How do I register with ducting-online.co.uk |
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When you visit www.ducting-online.co.uk homepage
you will see a link in the top right-hand side of the page that says login. If
you follow that link and then click on New Customer, you will be prompted to
enter your email address and press Register. It will then ask you for
your password which must consist of letters, numbers and a Special
character.
Please then complete your information in Your Account and proceed to place your
order.
If you have any problems, please call us on 01628 529122 and we will be happy
to talk you through the process.
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| How do I search for products? |
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You can use the search box and type in keywords that relate to your product, like "bend" or "elbow", or a part number, like "Y90" etc.
Some words may bring a lot of matches so to produce more helpful and precise search results, try adding in an extra word or two. For example, "Bend" will return results showing all bend angles, twinbends etc.., but if you enter "90 degree bend" you will limit the results to the type of product you're looking for. |
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| Do you have a catalogue? |
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We are working on our 2026 catalogue which will be ready for download in June 2026. |
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| What are my options for making a payment? |
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You can pay with Mastercard, Visa Credit Card, Maestro, Switch, Delta Debit Card or Solo Card and PayPal. You can pay by cash in-store only.
If you would like to open up a Business / Trade Account please contact us and we will send you the form by email.
If for any reason we can't deliver an item to you that's already been paid for, we will give you a full refund as explained in our Refund Policy
For enhanced protection when shopping online, ducting-online is now using the Verified by Visa (VbV) security programme from Visa and the SecureCode system from Mastercard. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or Mastercard payments you make.
Please check the Visa or Mastercard websites for more detail at www.visa.com and www.mastercard.com/gb/en.html. Alternatively, please phone your bank for more information and assistance You have several ways to pay for your orders.
List here the various payment methods you accept, for example:
• Credit or Debit Card
• Direct Debit
• PayPal
• BACS
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| What happens if I'm not in for delivery? |
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For smaller item deliveries we will try to leave the item with a neighbour or in a secure place and drop a card through the door to let you know where we've left it. However, if we can't deliver the item, the card will indicate we called. We will normally deliver again on the next working day, but if this is not convenient you will need to call the number on the card to arrange an alternative delivery day.
On some occasions you can also arrange to collect goods from our local delivery depots.
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| Can I pick up from your Trade Counter? |
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Yes, Opening times are:
- 8am to 5pm Monday to Friday
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