If for any reason you are not completely satisfied with your purchase or if you have simply decided that some of the order is no longer required we will be happy to exchange most items or offer a refund minus a 20% restocking charge and minus shipping costs.
What to do if you want to return an item.
- A returns number must be obtained from us in advance.
- The goods must be returned to us within 14 working days from the date the goods were received.
- All goods returned to us will be subject to a 20% restocking fee.
- All items returned must reach us in "as new condition" to be eligible for a refund.
What's excluded from our Returns Policy.
The following items would not be eligible for a refund as they have either been bought in or made to order.
- All branches that are on Pipe, Cut On Site and Tapers @ 45 or 30 degrees
- Reducing T and X Pieces
- Reducing Y branches
- All Rectangle shaped Grills & Plenum Boxes
- All Rectangle Ductwork
- Any ductwork greater than 450mm Diameter as these are made to order.
- All Custom made Ductwork including Jetcones, Floorsweeps, silencers/attentuators and Sputniks.
Goods that are damaged in transit will be replaced subject to the damage being noted on the couriers paperwork or hand held device at the time of delivery. Goods signed for as "Received in good order" will be treated as such neither refunds or replacements will be given.
Damaged goods must highlighted to the courier and pictures taken. If reported to the courier then he must take pictures showing the damage, also where possible pictures should be sent to us informing us of the damage.