• Shopping at Ducting-Online.co.uk
  
  
• Managing your order
  
  
• Deliverys and Store Location
  
  
• Returns and Refunds
  
  
• Ducting - Installation Guide

When you visit www.ducting-online.co.uk homepage you will see a link in the top right hand side of the page that says login. If you follow that link and then click on sign up, you will be prompted to enter and confirm your details i.e. Name and Address, email address, postcode etc.

Then click on continue and your done.

How do I search for products?

You can use the search box and type in keywords that relate to your product, like "bend" or "elbow", or a part number, like "Y90" etc.

Some words may bring a lot of matches so to produce more helpful and precise search results, try adding in an extra word or two. For example, "Bend" will return results showing all bend angles, twinbends etc.., but if you enter "90 degree bend" you will limit the results to the type of product you're looking for.

Do you have a catelogue?

Yes. You can download our latest catelogue here, or simply register online and ask us to send you one. Please note* Due to the 1000's of products we offer, only the most common products are shown in the catelogue.

What are my options for making a payment?

You can pay with Mastercard, Visa Credit Card, Maestro, Switch or Delta debit card or Solo card, American Express and paypal. You can pay by cash in-store only.

We also except cheques, however please note that goods will be despatched after 5 working days.

You can also open up a Business Account if required.

If for any reason we can't deliver an item to you that's already been paid for, we will give you a full refund as explained in our refund policy.

For enhanced protection when shopping online, ducting-online is now using the Verified by Visa (VbV) security programme from Visa and the SecureCode system from Mastercard. VbV and SecureCode allow you to create your own personal password to use as an extra security measure for any online Visa or Mastercard payments you make.

Please check the Visa or Mastercard websites for more detail at www.visa.com and www.mastercard.com/uk. Alternatively, please phone your bank for more information and assistance

Are all your products available online?

No, Unfortunatly due to the amount of products we offer we can only list the more popular items. However if you require something that is not listed, please contact us for assistance.

We add new product lines every week, so please visit our store regulary to find out whats new.

Ducting online can manufacture all odd sizes and bespoke parts etc. With little lead time, just login and send us a message using our contact page.

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If your order has been accepted you will receive an email confirmation of your purchase shortly after completing your online checkout.

If you placed your order from our trade counter you will receive a receipt with your purchase.

If you placed an order by phone you will be advised of your order confirmation number at the end of your call. Please keep a record of this number as it will help us deal with any future enquiries you may have as quickly as possible.

If you do need to cancel an order, please contact Customer Services on 01628 529122 as soon as possible.

Opening times are:

• 8am to 5pm Monday to Friday

Can I amend or add to my existing order?

Why has my order been cancelled due to payment issues?.

There are a number of reasons why payment issues may result in an order being cancelled. In the first instance, these can include not having enough credit or being declined as part of a fraud check. Please contact your card issuer for more information.

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We will keep you informed on the progress of your order by email.

Please note that our Customer Service Team does not have a more specific time of arrival for any parcels.

We will keep you informed of any changes to the status of your order either via email, text or phone. Therefore please ensure your contact details are up to date on your ducting-online account so we can contact you as quickly as possible.

Please note that deliveries to some postcodes, eg. delivery to Highlands & Islands and Northern Ireland can take slightly longer than normal and unfortunately we do not deliver to the Channel Islands, Scottish Islands, Scilly Isles, Isle of Man and BFPO addresses.

Please see full details of our delivery options

What happens if I'm not in for delivery?

For smaller item deliveries we will try to leave the item with a neighbour or in a secure place and drop a card through the door to let you know where we've left it. However, if we can't deliver the item, the card will indicate we called. We will normally deliver again on the next working day, but if this is not convenient you will need to call the number on the card to arrange an alternative delivery day.

On some occasions you can also arrange to collect goods from our local delivery depots.

Can I pick up from your Trade Counter?

Yes, Opening times are:

• 8am to 5pm Monday to Friday
  

Where are you located?

We are located in a small beautiful town called Wooburn Green.

Our Full address is:-

Unit 38 Wooburn Industrial Estate, Wooburn Green, Buckinghamshire, HP10 0PF

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Returns and refunds

How do I return non-damaged Items?

We hope you'll be more than happy with your ducting-online delivery. However, if you change your mind you are welcome to return non-damaged items within 5 days of receipt along with your invoice and original packaging, tags, labels and accessories in the condition you bought them.

We can collect most items but will have to charge for this service, just give us a call on 01628 529122 and we will be able ot arrange this with you.

You must obtain a RMA number before we can except returned goods.

See full details on returning our products


How long does it take to receive a refund?

We will refund you as soon as possible, but in some cases this could be as long as 30 days

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Ducting - Installation Guide

Having problems fitting ducting together?

We have created a installation guide which can be downloaded here. <-- Please note this is not available at this time.

The guide was developed by our own installation engineers, and includes hints and tips.

Whats the best type of ducting for me?

The SLIP SYSTEM of ductwork is best suited when only air movement is required, i.e heating, ventilation, air conditioning etc..

The CLIP EDGE and ROLLED EDGE are best suited when particles or fumes are been moved in the ductwork, i.e wood chip extraction, welding extraction etc..

I need technical help!

If you are having any problems at all installing any of our products, we would be happy to assist free of charge. Just call 01628 525290 and ask for the technical help department.

We also have an installation service available if required. Please call above number.

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